Shipping Policy
I. Payment Method
You can select your desired items and choose cash on delivery to complete your order. For returns, please follow the relevant terms and conditions in the store's "Return Policy". After receiving your goods, if you have any questions or needs, please feel free to contact our online customer service. We provide 24/7 support!
II. Logistics Terms
Shipping Fee: Free shipping on all orders; no additional shipping costs apply.
Shipping Time: After successful order submission, we will arrange shipment in the order sequence. The shipping period is approximately 3 business days. Shipping is not restricted by time of day; we ship normally on Saturdays, Sundays, and public holidays.
Arrival Time: After the order is shipped, the estimated arrival time is 7-10 days. [Number] business days (subject to actual delivery time);
Signing Instructions:
When placing your order, please accurately fill in a valid delivery address and contact number to ensure smooth delivery;
Upon receiving the goods, please check the following on the spot: whether the outer packaging is intact, whether the quantity of goods matches the order, and whether the shopping list is complete; please note that you should not open the phone packaging before signing; if you find that the outer packaging seal is damaged or torn, you have the right to refuse to sign;
If you cannot sign for the goods in person, you can entrust someone else to sign on your behalf. The person signing on your behalf must strictly abide by the above signing and verification requirements; the courier is only responsible for delivering the goods to the designated address, and anyone within the address range can sign for the goods. Accurate delivery to a specific individual cannot be guaranteed;
Order Modification: To ensure transaction security, once the order is confirmed and submitted, it is not possible to modify the delivery address, contact number, or other information. Please carefully check and fill in the information when placing your order; we apologize for any inconvenience this may cause;
Handling of Delayed Orders: If incomplete receiving information prevents normal delivery, the relevant order will be held by the distributor for 5 days. We will notify you via email within 5 business days. Please reply to the email or contact customer service to supplement and improve your information. If we do not receive a valid reply from you within 5 business days, we will process your return and provide a full refund. Thank you for your understanding.
If you need to provide additional logistics tracking methods, clarify the shipping/arrival time for special items, or adjust the formality of the text, please feel free to let us know.
III. Return and Refund Policy
If the goods you ordered have quality defects, you can apply for a full refund.
The specific procedures and applicable conditions for returns and refunds are subject to the relevant rules stated on the corresponding product sales page and order process.
Returned goods must be in their original, undamaged condition as when shipped: the product itself, gifts, accessories, outer packaging, and all accompanying documents and materials must be complete and undamaged. If the order includes a paper invoice, it must be returned together, and a credit note and other relevant documents required by laws and regulations must be signed as required; otherwise, the company has the right to refuse your return or refund application.
You understand and agree that if a refund is required due to your application for a return/exchange, the company's inability to accept all or part of the order, or other reasons leading to contract cancellation/invalidity, the company will handle the relevant documents required by laws and regulations (such as invoices, credit notes, etc.) on your behalf to ensure a compliant and smooth refund process.
IV. Frequently Asked Questions about Delivery (FAQ)
Q1: Can I specify a delivery time when placing an order? A1: Delivery time depends on the "Transportation Company" shown in the order delivery information. Different transportation companies have different delivery times and rules regarding specified time periods. Please refer to the service standards of the corresponding transportation company for details.
Q2: How to file a complaint against the courier company? A2: Please check the "Transportation Company" in the order delivery information and contact the corresponding local service hotline to submit your complaint.
Q3: How long is the delivery time? A3: Under normal circumstances, orders can be delivered within 7 business days after shipment (excluding Sundays and public holidays; actual delivery time depends on the specific delivery progress).
Q4: What precautions should be taken when signing for and inspecting the goods? A4: Please check the outer packaging for damage upon receipt. If you find any abnormalities such as damaged packaging or broken seals, you have the right to refuse to sign and should contact customer service immediately.
Q5: Do I need to provide identification or other relevant documents when receiving the goods? A5: No. The courier is only responsible for delivering the goods to the address specified on the waybill. Anyone within the address range (such as a receptionist, family member, etc.) can sign for the goods. Accurate delivery to a specific individual cannot be guaranteed.
Q6: What should I do if my order is signed for by someone else? A6: If your order is signed for by someone else, please contact the local customer service of the corresponding courier company according to the "Transportation Company" in the order logistics information and provide the order information for verification and processing.
Q7: How can I check the delivery status of my partner logistics company? A7: Please log in to your personal account and view the logistics information on the order details page. According to the displayed "Transportation Company," check the real-time delivery status through the courier company's official channels (official website, APP, WeChat official account, etc.).
If you still have questions about the above terms or delivery-related matters, please feel free to contact us at service@mail.flarelattice.com. Our customer service team provides 24/7 online service to answer your inquiries.