Privacy Policy
We highly value your privacy and security, and will strictly adhere to the provisions of this Privacy Statement in collecting, using, and protecting your personal data to ensure your information rights are fully protected.
We will only collect your relevant information to the extent necessary to achieve the purpose of the transaction or provide the service;
Your personal information will be retained only for the period stipulated by law, or for a reasonable period necessary to achieve the purpose of collection.
You can browse our website anonymously without providing any personal information. When you access the website without logging into your user account, we cannot identify you, and your browsing behavior will be fully protected.
We value your feedback and suggestions. If you have any comments or needs, please contact us at service@mail.flarelattice.com.
I. Collection and Use of Personal Data
Our company will never sell, share, or trade the collected customer personal data to any third party. Personal data collected online will only be used for internal business purposes within our group.
When you create an account with our company, we will collect the following essential basic information:
Name
Shipping Address
Email Address
Phone Number
Date of Birth
Gender
The above personal data will be used for the following purposes:
Delivering your purchased goods;
Synchronizing your delivery status and providing customer support services;
Pushing you relevant product information (you can unsubscribe at any time);
Processing your orders, or providing corresponding services and information through the website according to your request.
In addition, we may also use your information for: account management, verification and processing of online payment transactions, review of website download information, statistical analysis of website access data, identifying browser type, and pushing product or service information that may meet your needs unless you explicitly refuse. To ensure smooth delivery of goods, we may provide your name and shipping address, among other necessary information, to courier companies, suppliers, and other third parties.
Please note: Courier companies may collect your ID number according to customs inspection requirements to ensure smooth export of goods. This information will be properly kept by the courier company according to its internal regulations.
We will retain your order information, but for data security reasons, we cannot directly retrieve it for you. You can log in to your personal account to view order details, verify order information, and manage your personal address, bank account information, and subscribed newsletters. You are responsible for properly safeguarding your personal account password and related information and must not disclose it to any unauthorized third party. Our company is not liable for any losses caused by password leakage or improper use.
II. Personal Data Security
Our company has established a comprehensive information security protection system and ensures the security and confidentiality of your personal data through the following measures:
* Strictly restrict access to personal data, authorizing only relevant personnel to access it within their scope of duties;
* Deploy professional technical protection products to prevent unauthorized access, tampering, or leakage of computer data;
* When personal information is no longer used for the purpose of collection and is no longer required to comply with legal retention obligations, we will destroy the relevant data in a secure and compliant manner.
For your financial information, our company uses 128-bit end-to-end Secure Sockets Layer (SSL) encryption technology. This technology is an industry-recognized advanced security measure with extremely high encryption strength, effectively resisting illegal cracking and ensuring the security of your payment information.
III. Disclosure of Personal Data
Except for partners necessary for providing website services (such as courier companies, technology service providers, etc.), our company will not disclose your personal information to any other organization or individual.
Under special circumstances, if required by law, or if there are reasonable grounds to believe that disclosure of information will help prevent threats to life or health, or for legitimate purposes such as cooperating with law enforcement investigations, our company may disclose your personal information in accordance with the law.
IV. Changes to the Privacy Statement
Our company reserves the right to modify and update this Privacy Statement at any time. After the statement is changed, we will notify you through website announcements and other means. We recommend that you review this statement regularly to understand the latest privacy protection provisions.
V. Complaints and Feedback
If you believe that our company's actions violate the provisions of this Privacy Statement, or if you are dissatisfied with our privacy protection work or complaint handling methods, please feel free to file a complaint with us at service@mail.flarelattice.com. We will verify and process your request promptly.
If you need to supplement more detailed compliance clauses (such as the data subject's rights assertion process, cross-border data transfer instructions, etc.), adjust the formality of the text, or adapt the segmented format for mobile display, please let us know at any time.
VI.Personal data collection
The Company does not sell, share or trade customer data collected with third parties. Personal data collected online is disclosed only within the group of the Company for internal use. When you create an account of the company, the basic profile we collect from you contains:
1) Name
2) Shipping address
3) Email address
4) Contact phone number
5) Date of birth
6) Gender
The personal data we collect from you will be used for the following purposes:
1) Ship the goods you bought at the company
2) Provide the latest news on product delivery status and customer support
3) Provide you with information about the goods
4) Process your order, or provide services and information based on your request or through our website
In addition, we will use the information you provide to manage your account, verify and conduct your online payment related transactions, review the information downloaded from our website, identify the website browser, do website user statistics to investigate or send the relevant product or service information that we think is appropriate for you If you do not refuse to receive the message. We may pass your name and address to a third party (such as an express company or supplier) to facilitate delivery.
Note: The express company has the right to ask you to fill in the ID number in order to provide internal customs inspection and check to facilitate the export.
We may retain your order information, but for security reasons we cannot retrieve this information directly. You can log in to your account, access your order details and check your individual order details. You can also manage your personal address, bank details, and subscribed newsletters. It is your responsibility to keep your personal information confidential and not to allow unauthorized third parties to access it. We will not be liable for any improper use of the password.
VII.Personal data security
The Company ensures that all collected data is kept safely and confidentially. We will protect your personal information in the following ways:
1) Restrict access to personal data
2) Maintaining technology products to prevent unauthorized access to computer data
3) When the information is not reserved for green purposes, we will destroy your personal data in a safe situation.
The company uses 128-bit Secure Communications End-to-End Privacy Technology (SSL) to process your financial information. The technology requires at least one trillion years to be cracked and is a recognized high-level security measure.
Ⅷ.Disclosure of personal data
The Company will not share your personal information with other organizations other than the companies that provide the company’s website delivery services and related third parties.
In exceptional circumstances, the company may be required to disclose personal information, for example: Disclosure of personal data if there is reason to believe it may help prevent life or health from being threatened or used for law enforcement purposes.
If you believe that the company violates the Privacy Policy, please email service@mail.flarelattice.com
Ⅸ.Privacy statement change
The Company reserves the right to modify and change the privacy statement at any time.
Complaint about violation of privacy regulations
If you are dissatisfied with our method of handling customer privacy or complaints, please contact us at service@mail.flarelattice.com